Shipping Repairs

Don’t live in Central Oregon, but still need your fix?  You’ve got two options:

1. Come climb at Smith Rock, check one of our many breweries, and drop them off in person!

2. Ship Them To Us


BEFORE sending in shoes to be repaired, please send us an email at info@thegearfix.com with photos of the shoes. We will respond to you within 24 hours. If the shoes are repairable, we will provide an estimated turnaround time and quote for the repair. If you send us your shoes without first confirming that they can be repaired, they may need to be returned to you.

TO SHIP US YOUR RESOLE OR REPAIRS:

Please print out the shipping form below:

REPAIR SHIPPING FORM

Fill out the form completely.  Cut the top half off and include inside package.  Tape the bottom half to the outside.

Please make sure items are clean & repairs needed are clearly marked.

If padding your repairs, please do not use styrofoam peanuts.  We don’t have a way of recycling them & they are a mess.

Please only ship the item that is to be repaired.  Example, we don’t need tent poles or rain-fly if we are just fixing a zipper on the tent.

Once we receive the repair or resole we will call you to confirm the work, the pricing, and payment info if you’d like to proceed.

TO SHIP, PLEASE SEND TO:

The Gear Fix, LLC
ATTN: Shoe Shop or Sewing Shop (Pick One!)
550 SW Industrial Way, Suite 183
Bend, OR 97702

MAKE SURE TO INCLUDE YOUR CONTACT INFORMATION AND THE DESIRED REPAIR!

For shipping we recommend USPS Priority Shipping.  It comes with $50 insurance, tracking, & delivers on Saturdays.



THANK YOU FOR THE OPPORTUNITY TO KEEP YOU AND YOUR GEAR GOING!